Terms and Conditions

Shipping Policy

Once you've selected your items for purchase and been through the checkout - we will carefully select and pack your items and ship them to you within 2 business days. You'll receive a tracking number to keep an eye on your new purchase. 

As you check out you will be prompted to enter your postcode to calculate your shipping charges. Express delivery is optional at an additional charge.

Returns Policy
We hope that you love your F O X + B O W E R  purchase, however if for some reason you're unhappy with your purchase, please get in touch with us within 3 business days so we can provide assistance.

If you've simply had a change of mind or would like to exchange your item/s, we are more than happy to process a store credit or exchange. Please note, all store credits must be used within a three month period.

All store credits will need to be processed over the phone. All credits must be processed within a single transaction and in the case that the item/s you are purchasing exceed the value of your credit note, you will simply need to settle the remaining amount.

Please ensure you meet the below criteria to be eligible to make a return:

1. Items must be sent back within 7 business days of receiving your purchase.
2. Items must be in original condition, unworn and unwashed with all tags and labels attached and in its original packaging.
3. Due to hygiene reasons, all jewellery and eyewear cannot be returned.
4. Upon arrival, if the item is deemed soiled or damaged, we reserve the right to refuse an exchange or store credit.

All sale and clearance items are final and cannot be returned or exchanged, this applies to all in store and online purchases, so please choose carefully!

Please note that any orders that have progressed through the checkout phase cannot be cancelled due to change of mind.

Cancellations by us

If a customer is unresponsive to our communications or has not paid freight charges for bulky orders within 14 days of ordering will subsequently be automatically cancelled and will be charged a 10% cancellation fee so we can recoup the fees that we are charged by the credit card provider and supplier.

If you have a questions regarding a return, please get in touch with us by submitting an enquiry via our contact page or email us at info@foxandbower.com.au